![]() If the gear on the TV screen does not appear, repeat the disaster recovery process.If the gear on the TV screen appears, wait until completion.Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.Using the above image as guidance, hold down the Down arrow key + OK key + Power key outlined in red at the same time to power down the DVR.WARNING! : Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above. Plug the receiver/DVR back in on the third time and leave in.When three white dots appear on the screen, unplug the receiver/DVR again.Unplug the receiver or DVR power cord from the wall or back of the box.To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers: If the cables going from the wall to the equipment are damaged, feel free to contact us here. Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If you must use a power strip, use the surge protectors that are designed for high powered electronics. ![]() We recommend plugging our devices directly into the wall. Another way this can be done is unplug the power cord from the wall outlet, then plug it back in after 10 seconds.Press and hold the power button(located on the left side of the receiver) for 10 seconds.Using your U-verse TV remote control: Press Menu. Rebooting the receiver is the quickest way to resolve most service issues: Try Troubleshoot & Resolve on your TV from the comfort of your recliner. Or any of these error messages above, check out our steps below to resolve your U-verse TV service:.If pairing is successful, the Link light on your wireless receiver should turn green. Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Your receiver may be too far away from your WAP. If you don’t see a red light or the red light is dim, replace the batteries in the remote.Ĭonnection error on TV or receiver and Wireless Access Point (WAP) not pairing If you see a red light, the batteries are still good. Receiver doesn't respond to the remote controlĬheck the batteries in the remote by pressing the AT&T button on the remote. To stop your receiver from going to standby, simply press a key such as OK, Guide, or Options on your U-verse remote to restart the eight-hour cycle. This feature is in place to conserve energy. Be sure the proper input/source setting is selected.Īfter eight hours of inactivity, your receiver automatically goes to standby mode. Receiver power is on and TV power is on, but I still can't see TVĬheck your TV menu setup. If no lights are on, ensure that the TV receiver is turned on by pressing and releasing the AT&T button on the remote control, and then pressing. If you’re having a specific problem and restarting the receiver doesn’t fix it, try the tips below. Wait a few minutes, then plug it back in. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. This takes 5-8 minutes and will impact any DVR recordings in progress. To do this, press and hold the Power button for 10 seconds. Many receiver problems can be fixed by restarting your receiver.
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